Warranty Policy

Standard warranty

Every device sold by The Digital Hub carries a minimum 3-month warranty unless the listing explicitly states otherwise. Some premium listings ship with a 6-month or 12-month warranty — the term is shown on each product page.

What's covered

• Hardware faults that develop in normal use (display, battery, motherboard, speakers, microphones, cameras, charging port, biometric sensors)
• Cellular / Wi-Fi / Bluetooth radio failures
• Software issues that require device-level repair

What's NOT covered

• Physical damage (drops, dents, cracks, water damage) caused after delivery
• Damage caused by unauthorised repair or third-party parts
• Cosmetic wear (normal scratches, edge marks) — the grade you bought is the grade you keep
• Loss or theft of the device
• Accessories (cable, charger, EarPods) — these are tested at dispatch but not warrantied

How to claim

1. WhatsApp +91 8980 700 700 with the issue + photos/video
2. Our service team will respond within 24 hours
3. Approved claims: ship the device back free (we send a courier pickup) or walk in to either showroom for in-person service
4. Repair turnaround: 5–10 business days. If repair is not possible, you receive a replacement of equal-or-better grade, or full refund

IMEI / serial tracking

Every warranty claim is matched against the IMEI/serial on your invoice. Keep your invoice safe; we also have it on record under your account.