Refund Policy

When refunds apply

• 7-day return: any reason, full refund (gateway charges and shipping charges deduction applicable; see /return-exchange for conditions)
• Failed payment: if your PayU payment is debited but the order doesn't show on your account, the bank auto-reverses within 5–7 business days
• Cancelled before dispatch: full refund within 3 business days
• Warranty replacement not possible: full refund within 5 business days

Refund timelines

• UPI / Cards / Net Banking: 5–7 business days back to the source account
• EMI on credit card: original EMI reversed by the bank — your next statement will show the credit

What we never refund

• Gateway charges and shipping charges on returns initiated for buyer's reasons (model regret, colour preference, etc.) — these are deducted from the refund
• Devices returned with new physical damage, missing accessories, or third-party repair markers