Return & Exchange Policy
7-day no-questions return
You can return any device within 7 days of delivery for any reason — including "I just changed my mind". You get a full refund (gateway charges and shipping charges deduction applicable).
Conditions
- Device must be in the exact same condition as delivered (no new scratches, no functional damage)
- All accessories (cable, charger, EarPods, SIM tool, box) must be returned
- The tamper-evident seal must match the seal number on your invoice
- An unboxing video is strongly recommended and is required if you wish to dispute "received in damaged condition"
Exchanges
You can exchange your device for any other listing on thedigihub.in within 7 days. We charge the price difference (if upgrading) or refund it (if downgrading), plus applicable shipping charges.
How to initiate
- WhatsApp +91 8980 700 700 OR email customercare@thedigihub.in
- Mention your order number + reason
- We schedule a courier pickup within 1–2 business days
- Once we receive and inspect the device, refund / exchange is processed within 3 business days
What disqualifies a return
- Device locked to a personal Apple ID / Google account at the time of pickup
- New physical damage not present at dispatch
- Missing accessories
- Tamper-evident seal mismatch