Cancellation Policy

The Digital Hub Cancellation and Return Policy Cancellation Policy

How can I cancel my order?

To cancel your order, please log in to our website (www.thedigihub.in) using your credentials, go to the Orders section, and click on the cancel option. Upon receiving your cancellation request, we will contact you to confirm the cancellation.
Free order cancellations are allowed within a specific timeframe as mentioned on the product page or order confirmation page. After this period, a cancellation fee may apply.
The Digital Hub reserves the right to accept or decline order cancellations and may modify the cancellation timeframe or fees as needed.

If you request to cancel an order that has already been dispatched, we will make an effort to halt the shipment. However, if the shipment is already out for delivery, please reject it upon arrival.
For prepaid transactions, the refund will be initiated once the return process is initiated.

Auto-Cancellation

If customer contact information is incorrect or suspicious, we will attempt to verify it. If there is no response, we may automatically cancel the order with or without prior notice.
In the event of a seller-initiated cancellation due to unforeseen circumstances, a full refund will be issued for prepaid orders.
Return/Refund Policy

Return Policy

Please inspect your order upon receiving it. If the item is defective, damaged, or incorrect, please raise a return request so we can promptly address the issue.
We have a 7-day return policy, allowing you to request a return within 7 days of receiving your item.
To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please use the return request option on the order page. Returns can only be requested within 7 days from the date of product delivery. After this period, returns will not be accepted. If you encounter any difficulties when applying for a return, please contact our customer support.

Return Process

If your return request is accepted, we will send you a return shipping label document via email. Please pack the return product securely, attach the provided return shipping label to the package, and have it ready for collection by our courier partner. Items sent back without a prior return request will not be accepted.
If we are unable to collect the product, we will promptly notify you to arrange for return shipment at your convenience.

If you are arranging the return shipment:
You are responsible for covering the shipping expenses, and please note that shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from the total refund.

Delivery times for exchanged products may vary by location.

For higher-value items, consider using a trackable shipping service or obtaining shipping insurance. We cannot guarantee the receipt of your returned item.

For any questions regarding the return request, please feel free to contact our customer support via email at [email protected].

Exceptions / Non-Returnable Items

Certain items cannot be returned, including batteries, chargers, accessories, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please get in touch with us.

Refunds

Upon receiving and inspecting your return, we will notify you of the approval or denial of your refund. If approved, your refund will be processed automatically to your original payment method within 7 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since we approved your return, please contact our customer support at [email protected].

Replacement Timeline

If a replacement request is made within 7 days of the delivery date and the reported issue is genuine, qualifying you for a replacement, we will initiate the replacement process promptly.
Replacement Pickup: We will arrange a pickup to collect the product from your location, coordinating a convenient pickup time with our logistics team.

Product Analysis: After receiving the product, a thorough analysis will be conducted to verify the reported issue’s genuineness and compliance with our replacement policy.

Replacement Dispatch: If the issue is genuine and the product qualifies for a replacement, we will promptly dispatch a replacement unit to your provided shipping address, notifying you of the dispatch details.
Return of Ineligible Products: If the product is found ineligible for replacement due to reasons such as accidental damage or non-compliance with our policy, the same phone will be returned to you, with notification of the analysis results.
Partial Refunds

Certain situations may result in only partial refunds:
Items with obvious signs of use
Items not in their original condition, damaged, or missing parts for reasons not due to our error

Contact Us

To resolve complaints regarding the site or obtain further information about its use, please contact us at:

The Digital Hub

Phone: +91-8980700700
Email: [email protected]

We value your trust in The Digital Hub and aim to provide the best possible service.

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