# The Digital Hub — Complete Knowledge Base Source: https://thedigihub.in Last updated: 2026-10-15 08:21 UTC --- # About The Digital Hub **The Digital Hub** is India's trusted destination for certified pre-owned smartphones, tablets, and accessories. We operate from two physical showrooms in Gujarat and ship across India. ## What we do - **Certified pre-owned devices**: Every device goes through a 120-point quality inspection covering display, battery health, body condition, cellular and Wi-Fi radios, cameras, ports, biometrics, and software. - **Transparent pricing**: Our `compareAtPrice` reflects the equivalent new-device MRP. Each listing shows IMEI, battery health, condition grade, warranty length, and item code. - **Original-only**: No counterfeit, no refurbished-with-fake-parts, no functional locks. Every iPhone is iCloud-clean and every Android is factory-reset and FRP-removed. ## Why we exist The pre-owned smartphone market in India is dominated by grey-market resellers who hide battery health and previous damage. We solve that with public inspection grades, on-record warranty, and easy 7-day return. ## Trust pillars - 3-month minimum warranty on every device - Free PAN-India insured shipping - PayU-secured payments · EMI on credit cards - WhatsApp support every day 10:00–21:00 IST --- # Contact The Digital Hub ## Email - General enquiries: customercare@thedigihub.in ## Phone / WhatsApp - +91 8980 700 700 (call or WhatsApp, Mon–Sun 10:00–21:00 IST) ## Showrooms ### Gandhinagar (HQ) Shop No. 119/120/121, 1st Floor, Radhe Square, Reliance Cross Rd, Kudasan, Gandhinagar, Gujarat 382421 Phone: +91 7550 700 700 Instagram: https://www.instagram.com/thedigital.hub/ ### South Bopal (Ahmedabad) Shop No. B-19, Ground Floor, Sobo Center, Gala Gymkhana Rd, South Bopal, Bopal, Ahmedabad, Gujarat 380058 Phone: +91 8347 700 700 Instagram: https://www.instagram.com/thedigital.hub.bopal ### Bodakdev (Ahmedabad) Shop No. 39/40, Rudra Square Complex, Opp. Hotel Pride, Judges Bunglow Road, Bodakdev, Ahmedabad, Gujarat 380015 Phone: +91 7890 700 700 Instagram: https://www.instagram.com/thedigital.hub.bodakdev All showrooms are open Mon–Sun 10:00–21:00 IST. --- # Frequently Asked Questions ## Are these phones original? Yes. Every device sold by The Digital Hub is 100% original. We do not deal in counterfeit, clone, or refurbished-with-fake-parts units. Each device ships with its real IMEI/serial visible on the box and invoice. ## How is the condition graded? We grade by visible wear: **Like New** (no visible marks), **Excellent** (barely-there micro-marks under direct light), **Good** (light scratches or minor edge marks), **Fair** (visible scuffs but full functionality). Functionality is independent of grade — every device passes our 120-point test before being listed. ## What is the warranty? A minimum 3-month warranty applies to every device unless explicitly marked otherwise on the listing. Some devices ship with extended 6-month or 12-month warranties — the exact term is shown on each product page. ## Is the battery health disclosed? Yes. iPhone battery health % is shown on every iPhone listing. For Android, we list cycle count or battery condition grade. Devices below 80% battery health are clearly badged. ## Can I return the device? Yes — 7-day return for any reason (full refund minus shipping) if the device is in the same condition as received. See `/return-exchange.md` for details. ## Do you ship across India? Yes. Free PAN-India insured shipping. Delivery in 3–5 business days for metros, 5–7 days for tier-2 and tier-3 cities. ## What payment methods do you support? UPI, all major credit/debit cards, net banking, and EMI (via PayU Money). **Cash on Delivery is not available** — all orders are prepaid. ## Are these phones unlocked / network-free? Yes — every phone is factory-unlocked and works on any Indian carrier (Airtel, Jio, Vi, BSNL). iPhones are iCloud-clean; Androids are factory-reset with FRP/Google-lock removed. ## Do you offer EMI? Yes — 3 / 6 / 9 / 12-month EMI on credit cards, debit cards, and bank balances via PayU. The monthly EMI amount is shown on every product page. ## Where are the showrooms? Gandhinagar (HQ), South Bopal and Bodakdev. Full addresses on `/stores.md`. --- # Showroom Locations ## Gandhinagar (HQ) **Address**: Shop No. 119/120/121, 1st Floor, Radhe Square, Reliance Cross Rd, Kudasan, Gandhinagar, Gujarat 382421 **Hours**: Mon–Sun 10:00–21:00 IST **Phone**: +91 7550 700 700 **Instagram**: https://www.instagram.com/thedigital.hub/ **Map**: https://www.google.com/maps/search/?api=1&query=Radhe+Square+Reliance+Cross+Rd+Kudasan+Gandhinagar+382421 ## South Bopal (Ahmedabad) **Address**: Shop No. B-19, Ground Floor, Sobo Center, Gala Gymkhana Rd, South Bopal, Bopal, Ahmedabad, Gujarat 380058 **Hours**: Mon–Sun 10:00–21:00 IST **Phone**: +91 8347 700 700 **Instagram**: https://www.instagram.com/thedigital.hub.bopal **Map**: https://www.google.com/maps/search/?api=1&query=Sobo+Center+B-19+Gala+Gymkhana+Rd+South+Bopal+Ahmedabad+380058 ## Bodakdev (Ahmedabad) **Address**: Shop No. 39/40, Rudra Square Complex, Opp. Hotel Pride, Judges Bunglow Road, Bodakdev, Ahmedabad, Gujarat 380015 **Hours**: Mon–Sun 10:00–21:00 IST **Phone**: +91 7890 700 700 **Instagram**: https://www.instagram.com/thedigital.hub.bodakdev **Map**: https://www.google.com/maps/search/?api=1&query=Rudra+Square+Judges+Bunglow+Road+Bodakdev+Ahmedabad+380015 All showrooms stock the full online inventory. Walk-in to inspect any device before purchase — no appointment needed. --- # Shipping & Delivery ## Coverage PAN-India shipping. We deliver to every serviceable pincode covered by Delhivery, Blue Dart, or Ekart Express. ## Cost **Free standard shipping** on all orders. Insured up to the full device value. ## Speed - **Metros** (Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Pune, Kolkata, Ahmedabad): 2–4 business days - **Tier-2 / tier-3 cities**: 4–7 business days - **Remote / north-east**: 5–10 business days Orders placed before 18:00 IST ship the same day. Orders placed after 18:00 IST or on Sundays ship the next business day. ## Tracking A tracking link is emailed and WhatsApp'd to you the moment we hand the device to the courier. You can also check status in your account. ## Packaging Every device ships in a tamper-evident sealed box with a unique seal number recorded on your invoice. Open on camera — see `/return-exchange.md` for the unboxing-video policy. ## Payment All orders are **prepaid only** — Cash on Delivery is not offered. We accept UPI, all major credit / debit cards, net banking, and EMI via PayU. --- # Warranty Policy ## Standard warranty Every device sold by The Digital Hub carries a **minimum 3-month warranty** unless the listing explicitly states otherwise. Some premium listings ship with a 6-month or 12-month warranty — the term is shown on each product page. ## What's covered - Hardware faults that develop in normal use (display, battery, motherboard, speakers, microphones, cameras, charging port, biometric sensors) - Cellular / Wi-Fi / Bluetooth radio failures - Software issues that require device-level repair ## What's NOT covered - Physical damage (drops, dents, cracks, water damage) caused after delivery - Damage caused by unauthorised repair or third-party parts - Cosmetic wear (normal scratches, edge marks) — the grade you bought is the grade you keep - Loss or theft of the device - Accessories (cable, charger, EarPods) — these are tested at dispatch but not warrantied ## How to claim 1. WhatsApp +91 8980 700 700 with the issue + photos/video 2. Our service team will respond within 24 hours 3. Approved claims: ship the device back free (we send a courier pickup) or walk in to either showroom for in-person service 4. Repair turnaround: 5–10 business days. If repair is not possible, you receive a replacement of equal-or-better grade, or full refund ## IMEI / serial tracking Every warranty claim is matched against the IMEI/serial on your invoice. Keep your invoice safe; we also have it on record under your account. --- # Refund Policy ## When refunds apply - **7-day return**: any reason, full refund minus return shipping (see `/return-exchange.md` for conditions) - **Failed payment**: if your PayU payment is debited but the order doesn't show on your account, the bank auto-reverses within 5–7 business days - **Cancelled before dispatch**: full refund within 3 business days - **Warranty replacement not possible**: full refund within 5 business days ## Refund timelines - **UPI / Cards / Net Banking**: 5–7 business days back to the source account - **EMI on credit card**: original EMI reversed by the bank — your next statement will show the credit ## What we never refund - Shipping for returns initiated for buyer's reasons (model regret, colour preference, etc.) — ₹150 deducted from the refund - Devices returned with new physical damage, missing accessories, or third-party repair markers --- # Return & Exchange Policy ## 7-day no-questions return You can return any device within **7 days of delivery** for any reason — including "I just changed my mind". We refund the full amount minus a small return shipping fee (₹150). ## Conditions - Device must be in the **exact same condition** as delivered (no new scratches, no functional damage) - All accessories (cable, charger, EarPods, SIM tool, box) must be returned - The tamper-evident seal must match the seal number on your invoice - An **unboxing video** is strongly recommended and is required if you wish to dispute "received in damaged condition" ## Exchanges You can exchange your device for any other listing on thedigihub.in within 7 days. We charge the price difference (if upgrading) or refund it (if downgrading), plus a ₹150 reverse logistics fee. ## How to initiate 1. WhatsApp +91 8980 700 700 OR email customercare@thedigihub.in 2. Mention your order number + reason 3. We schedule a courier pickup within 1–2 business days 4. Once we receive and inspect the device, refund / exchange is processed within 3 business days ## What disqualifies a return - Device locked to a personal Apple ID / Google account at the time of pickup - New physical damage not present at dispatch - Missing accessories - Tamper-evident seal mismatch --- # Privacy Policy The Digital Hub ("we", "us") respects your privacy. This page outlines what we collect, why, and how you can control it. ## Information we collect - **Account**: name, email, phone (only when you sign in via OTP) - **Order**: shipping address, billing details - **Payment**: handled entirely by PayU Money — we never store your card number, CVV, or UPI PIN - **Browsing**: anonymised analytics (Google Analytics 4, Meta Pixel, Microsoft Clarity) to improve the storefront experience ## Why we collect it - To process and ship your order - To send order-status emails and WhatsApp notifications - To recover abandoned carts (only if you've opted in by entering email) - To improve the website via aggregate analytics ## What we never do - Sell your personal data to third parties - Share your phone number with marketers - Store payment card details on our servers ## Cookies & tracking We use cookies for cart persistence, login session, and the analytics tools above. You can disable cookies in your browser — the storefront still works but the cart will not survive a tab close. ## Your rights - Request a copy of all data we hold about you: email customercare@thedigihub.in - Request deletion of your account + data: same email above (we honour within 7 business days) - Opt out of marketing email: every email has an unsubscribe link ## Data retention - Order records: 7 years (per Indian tax law) - Account / wishlist data: until you request deletion - Browsing analytics: anonymised within 60 days ## Contact For any privacy question: customercare@thedigihub.in --- # Terms & Conditions By browsing or purchasing from thedigihub.in you agree to these terms. ## Identity The website thedigihub.in is operated by The Digital Hub, with showrooms at Gandhinagar (HQ), South Bopal and Bodakdev, Gujarat, India. ## Eligibility You must be 18+ to place an order. By checking out you confirm the shipping and billing information you provided is accurate. ## Pricing & inventory Prices in INR. Inventory is live-synced from our Digi Billing ERP and may change without notice. We reserve the right to cancel any order placed on a mis-priced or out-of-stock SKU, with full refund. ## Order confirmation A confirmation email is sent immediately after successful payment. Your order is fulfilled the same business day if placed before 18:00 IST. ## Warranty See `/warranty-policy.md`. ## Returns See `/return-exchange.md`. ## Limitation of liability Our liability for any order is capped at the order value. We are not liable for indirect, incidental, or consequential losses (e.g. loss of business data, opportunity cost) caused by a device defect or shipping delay. ## Governing law These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of courts in Gandhinagar, Gujarat. ## Changes We may update these terms. The current version is always at https://thedigihub.in/terms-conditions. ## Contact customercare@thedigihub.in | +91 8980 700 700 --- # The Digital Hub — Product Catalog _Live catalog · last updated 2026-10-15. All prices in INR. Every device is certified pre-owned with minimum 3-month warranty._ Browse online: https://thedigihub.in/products ## All Products (15) - [Samsung Z Fold 7 Navy 12GB | 512GB](https://thedigihub.in/product/samsung-fold/samsung-z-fold-7-navy-12gb-512gb__gnr59518) — 12GB · used · **₹113,290** · `GNR-59518` - [Samsung S25 Ultra 12-256Gb Silverblue](https://thedigihub.in/product/samsung-ultra/samsung-s25-ultra-12-256gb-silverblue__gnr64900) — 256GB · Silver · used · **₹82,390** · `GNR-64900` - [Iphone 15 Pro Max 256GB Blue](https://thedigihub.in/product/iphone-15/iphone-15-pro-max-256gb-blue__gnr21087) — 256GB · Blue · used · **₹66,990** · `GNR-21087` - [Samsung S25 Edge 12-256Gb Icyblue](https://thedigihub.in/product/samsung-s/samsung-s25-edge-12-256gb-icyblue__gnr65427) — 256GB · Blue · used · **₹65,890** · `GNR - 65427` - [Asus Rog Strix Intel I7 10Th Gen 16-1Tb Black Gnr-9647A](https://thedigihub.in/product/android/asus-rog-strix-intel-i7-10th-gen-16-1tb-black-gnr-9647a__gnr9647a) — 1TB · Black · used · **₹61,790** · `GNR-9647A` - [Iphone 14 Pro 512GB Black](https://thedigihub.in/product/iphone-14/iphone-14-pro-512gb-black__gnr98004) — 512GB · Black · used · **₹61,290** · `GNR-98004` - [Iphone 14 Pro Max 256GB Purple](https://thedigihub.in/product/iphone-14/iphone-14-pro-max-256gb-purple__gnr75785) — 256GB · Purple · used · **₹58,690** · `GNR-75785` - [Samsung Zfold 6 12-256Gb Deepblue](https://thedigihub.in/product/samsung-fold/samsung-zfold-6-12-256gb-deepblue__gnr13154) — 256GB · Deepblue · used · **₹56,690** · `GNR-13154` - [Iphone 14 Pro 256GB](https://thedigihub.in/product/iphone-14/iphone-14-pro-256gb__gnr10928) — 256GB · used · **₹54,590** · `GNR-10928` - [Samsung Zfold 4 12-512Gb Black Gnr](https://thedigihub.in/product/samsung-fold/samsung-zfold-4-12-512gb-black-gnr__gnr78637) — 512GB · Black · used · **₹49,990** · `GNR-78637` - [Samsung S22 Ultra 12-512Gb Black](https://thedigihub.in/product/samsung-ultra/samsung-s22-ultra-12-512gb-black__gnr67351) — 512GB · Black · used · **₹44,290** · `GNR-67351` - [Iphone 13 Pro Max 128GB Green](https://thedigihub.in/product/iphone-13/iphone-13-pro-max-128gb-green__gnr59591) — 128GB · Green · used · **₹43,290** · `GNR-59591` - [Google Pixel 8 Pro 128GB Black](https://thedigihub.in/product/pixel/google-pixel-8-pro-128gb-black__gnr26009) — 128GB · Black · used · **₹42,190** · `GNR - 26009` - [Samsung S21 Ultra 16-512Gb Black](https://thedigihub.in/product/samsung-ultra/samsung-s21-ultra-16-512gb-black__gnr18251) — 512GB · Black · used · **₹30,890** · `GNR-18251` - [Google Pixel 8 128GB Hazel](https://thedigihub.in/product/pixel/google-pixel-8-128gb-hazel__gnr49186) — 128GB · used · **₹29,890** · `GNR-49186`